Skyrain Logo

SkyrainCloud.in

Legal • Compliance • Billing Portal

Service Cancellation Policy

Official policies, conditions, and procedures governing the voluntary and technical cancellation of cloud hosting services at SkyRainCloud.

Effective Date: October 9, 2026 • Applies to All Services • View Refund Policy →
Mandatory Policy Notice

Official Customer-Facing Notice

“Please note: Service cancellations are non-refundable. Refunds may only be considered for verified technical issues directly caused by SkyRain Cloud, subject to our Refund Policy and applicable law. Cancelling your service does not automatically qualify you for a refund.”

This formal statement is displayed across all SkyRainCloud checkout flows, order confirmation screens, client billing portal service management dashboards, and cancellation confirmation dialogues.

# 1. No Refunds for Voluntary Cancellations

Customers are entitled to cancel their hosting services at any time via the official SkyRainCloud Client Area control panel (https://store.skyraincloud.in/). However, cancelling a service does not entitle the customer to a refund.

Payments already made are strictly non-refundable simply because a customer:

  • No longer needs or utilizes the server or hosting plan.
  • Changes their mind or decides to discontinue using the service.
  • Lacks the technical knowledge, software familiarity, or third-party plugins/mods required to operate their environment.
  • Experiences third-party software bugs, code crashes, game update incompatibilities, or external DDoS attacks mitigated by our inline defenses.
  • Purchased an incorrect configuration, operating system, or datacenter location (modifications and upgrades can be requested via billing support, but do not warrant a voluntary cancellation refund).

Hosting infrastructure, compute resources, dedicated RAM, IP allocations, and network switch ports are committed and reserved in our Tier-3 datacenters immediately upon provisioning. Consequently, voluntary abandonment of provisioned resources does not release incurred operational overhead.

# 2. Refunds for Provider-Side Technical Issues

A refund may be considered only when a verified technical issue, physical hardware failure, hypervisor crash, or network problem is directly attributable to SkyRain Cloud and significantly affects the customer’s service.

To qualify for technical issue review, the following conditions must be fulfilled in their entirety under our Refund Policy:

Requirement A

Timely Support Ticket

The customer must report the problem through an official support ticket at store.skyraincloud.in/tickets within twenty-four (24) hours of occurrence.

Requirement B

72-Hour Resolution Window

Our engineering team must be given a reasonable opportunity of at least seventy-two (72) continuous hours from ticket receipt to investigate, troubleshoot, and resolve the root issue.

Requirement C

Verified Provider Fault

The failure must be conclusively verified by system logs to stem from SkyRainCloud physical nodes, datacenter power, or backbone uplinks (not user configurations or software).

Requirement D

Pro-Rated Restitution

If approved by senior billing management, refunds are issued strictly on a pro-rated basis for remaining unused service days of the active cycle, minus non-refundable items.

If an issue is resolved within 72 hours, or if the interruption was caused by customer software, mods, script crashes, or third-party network filters, no refund will be issued upon cancellation.

# 3. No Automatic Refunds Across Any Service

Cancelling a Virtual Private Server (VPS), Virtual Dedicated Server (VDS), Bare-Metal Dedicated Server, Minecraft Game Server, Custom Game Server, Windows Remote Desktop (RDP), Shared Web Hosting, Reseller Hosting, or any other service provisioned by SkyRainCloud must not and does not automatically trigger a refund.

Submitting a cancellation request accomplishes exactly one operational directive: it stops future automated subscription renewals and invoice generation according to the selected cancellation timeline.

  • Automated Gateways: Payment gateways (UPI, PhonePe, Google Pay, Paytm, Stripe, Credit Cards, Net Banking) will not automatically refund your transaction upon service cancellation.
  • No Partial Refunds: Our billing system does not compute automatic credits or charge-backs when a service is cancelled mid-term.
  • Explicit Ticket Mandate: Any claim for refund eligibility due to provider-side technical failure requires a separately investigated billing ticket.

# 4. Cancellation Options: Immediate vs. End of Billing Period

When initiating a cancellation request inside the client billing portal, customers are presented with two distinct execution options:

Option A • Immediate Cancellation

Immediate Termination & Instant Data Purge

If immediate cancellation is selected, the server is halted, hypervisor disk containers are shredded, and all virtual disks, system snapshots, IP routes, and databases are immediately and permanently deleted from our physical storage SANs.

⚠️ Selecting Immediate Cancellation does NOT entitle you to a refund of the remaining billing cycle. All remaining days are forfeited.

Option B • End of Billing Period (Recommended)

Active Until Expiration Without Renewal

Your server remains fully operational and online through the final minute of the paid term. Automated renewal invoices are cancelled, ensuring you will not be rebilled. You retain complete access to export world files, databases, and configuration backups.

✓ Recommended for all customers desiring seamless data migration and maximum value from their pre-paid hosting cycle.

# 5. Critical Data Backup & Permanent Deletion Warning

⚠️
Irreversible Data Destruction Warning Customers must download a full, verified backup of all server files, databases, world maps, configs, and emails prior to confirming cancellation. Once an immediate cancellation is completed, or once an end-of-period date lapses, data retrieval is technically impossible.

Under Section 13 of our Terms of Service, SkyRainCloud implements automated cryptographically secure block unmapping and disk sanitization upon service termination.

SkyRainCloud maintains no off-line archives, tape backups, or secondary snapshots of terminated services. Customers bear 100% sole responsibility for safeguarding their digital assets prior to executing a cancellation order.

# 6. Current Billing Period & Unused Service Time

Payments made for the current billing cycle remain entirely non-refundable after cancellation, except where:

  1. A pro-rated refund is formally investigated and approved by senior management under the provider-side technical failure provisions in Section 2.
  2. A refund is mandated by applicable consumer protection laws or statutory governing authorities that cannot be excluded by agreement.

Non-refundable fees specified in Section 4 of our Refund Policy—including dedicated IPv4/IPv6 address allocations, domain name registrations, SSL certificates, software control panel licenses (cPanel, Plesk), setup fees, and custom bare-metal deployments—remain strictly excluded from any calculation.

# 7. Client Portal Cancellation Workflow & Warning Demo

Experience the exact client billing portal cancellation confirmation screen, safety warning, and policy acknowledgements required before a service can be discontinued:

Client Billing Area • Request Service Cancellation

Service ID: SRC-KVM-9950X
Mandatory Notice:

Please note: Service cancellations are non-refundable. Refunds may only be considered for verified technical issues directly caused by SkyRain Cloud, subject to our Refund Policy and applicable law. Cancelling your service does not automatically qualify you for a refund.

⚠️ CRITICAL CANCELLATION WARNING:

Please backup all files, databases, and game configurations before confirming cancellation. Requesting immediate cancellation will immediately terminate this server and permanently erase all associated data.

Go to Live Client Area →

# 8. Step-by-Step Cancellation Guide in Client Area

To cancel an active service safely, follow these official steps:

  1. Back Up Your Data: Connect via SFTP, SSH, or your control panel (Pterodactyl, cPanel, or Windows RDP) and download complete copies of your files, databases, and configuration settings to your local machine.
  2. Log into the Client Area: Navigate to https://store.skyraincloud.in/ and sign in with your registered email and password.
  3. Open Service Management: Click on Services > My Services, locate the service you wish to cancel (VPS, Dedicated Server, Minecraft Server, RDP, or Web Hosting), and click Manage.
  4. Select Request Cancellation: In the left-hand management sidebar or Actions panel, click Request Cancellation.
  5. Choose Cancellation Type: Review the cancellation warning, select either Immediate or End of Billing Period, state your reason, acknowledge the non-refundable terms, and confirm.
  6. Verify Cancellation Email: An automated confirmation will be sent to your billing email verifying that renewal invoices have been revoked.

# 9. Statutory Rights & Mandatory Legal Compliance

Consumer Protection Notice: Nothing in this Cancellation Policy or our Terms of Service is intended to exclude, restrict, or modify any mandatory statutory consumer rights, statutory guarantees, or statutory refund entitlements that you may have under applicable consumer protection legislation, including the Consumer Protection Act, 2019 (India) or mandatory laws of your jurisdiction.

Where mandatory statutory law grants a non-waivable refund or cancellation entitlement, our policy shall be interpreted and enforced strictly to the fullest extent permitted by such law without invalidating the remainder of the terms.

# 10. Billing Disputes & Chargeback Protocol

Customers are encouraged to contact our dedicated billing and customer support team at contact@skyraincloud.in or open a ticket at store.skyraincloud.in/tickets to resolve any cancellation discrepancies, unrecognized charges, or billing concerns before initiating a bank chargeback or payment gateway dispute. Most inquiries are reviewed and resolved within twenty-four (24) to forty-eight (48) hours.

Pursuant to Reserve Bank of India (RBI) Payment Aggregator Master Directions, customer statutory chargeback and dispute rights remain unaffected. Where a formal dispute or chargeback is initiated through a financial institution or payment aggregator (such as Cashfree Payments, UPI, or card issuing bank), SkyRainCloud will participate transparently in formal arbitration by submitting complete service logs, automated provisioning records, electronic delivery timestamps, and customer communication records to the payment aggregator and card network.

# 11. Contact Billing & Official Channels

If you require assistance with an existing service, wish to modify your configuration, or have questions regarding this policy, please reach out via our official communication desks: