Privacy Policy

This Privacy Policy ("Policy") details how SkyRainCloud ("SkyRainCloud," "we," "our," or "us") collects, utilizes, processes, stores, shares, and protects personal data and information obtained from Customers and visitors. This Policy applies to our website (https://www.skyraincloud.in), client portals, billing platforms, game server instances, VPS, Dedicated Servers, RDP Hosting, and associated services. We are committed to safeguarding your privacy in accordance with applicable global data protection regulations, including the Digital Personal Data Protection (DPDP) Act of India, General Data Protection Regulation (GDPR), and California Consumer Privacy Act (CCPA).

By creating an account, making a purchase, or using any SkyRainCloud Service, you agree to the collection and processing of your personal data as outlined in this Policy.

We collect information to provide, manage, and secure our hosting infrastructure. We collect the following categories of data:

• - Identity Data: Full legal name, company name, government identification numbers (where required for business verification or fraud checks).
• - Contact Data: Physical billing address, email address, and telephone number.
• - Financial Data: Details of transactions, invoice history, payment confirmation codes, and partial payment details (e.g., payment gateway references).
• - Technical Data: IP addresses, browser types, device information, operating system details, network transit routes, login timestamps, and firewall logs.
• - Support and Communications: Tickets submitted through our portal, live chat logs, emails, and discord interactions.

All payments made to SkyRainCloud are processed securely by PCI-DSS compliant third-party payment gateways and aggregators (including Cashfree Payments, Razorpay, Stripe, and PayPal). In strict compliance with Reserve Bank of India (RBI) Payment Aggregator Master Directions (Annexure-1, Clause 2.1 & Clause 2.2), SkyRainCloud does not capture, store, transmit, or process full credit/debit card numbers (PAN), CVV security codes, card expiration dates, ATM PINs, or net banking passwords on our servers. All transaction authentication (via OTP / 3D-Secure) and processing occur exclusively across the payment aggregator’s encrypted, PCI-DSS Level 1 compliant infrastructure. Payment aggregators provide SkyRainCloud only with encrypted transaction tokens, confirmation IDs, and fraud-screening flags necessary to provision and maintain your cloud services.

Data Ownership: Any data, databases, media files, or configuration settings stored by the Customer on virtual machines, game server directories, or dedicated drives ("Server Data" or "Customer Content") remains the exclusive property of the Customer. SkyRainCloud acts strictly as a data processor for such Server Data.

Access Exclusions: SkyRainCloud system administrators will not open, view, copy, or modify Customer Server Data unless strictly necessary to:

• - Provide direct technical assistance or server migration requested by the Customer.
• - Investigate valid abuse reports, terms violations, malware infections, or network flooding originating from the instance.
• - Protect the physical integrity, security, and stability of the shared hypervisor node.
• - Comply with a lawful court order, subpoena, or government investigation directive.

We use cookies, session tokens, and local storage elements to maintain active billing panel sessions, preserve user theme preferences, improve website load times, prevent cookies from managing your hosting services.

We process personal data based on the following legal grounds and business purposes:

• - Contract Performance: To create your account, process payments, provision virtual and physical environments, and deliver support.
• - Security & Abuse Prevention: To run anti-fraud checks, detect network abuse, block botnets, prevent unauthorized automation, and secure our hosting node boundaries.
• - Legal Compliance: To comply with tax reporting obligations, maintain financial transaction records, and cooperate with law enforcement requests.
• - Customer Relationship: To send invoice reminders, critical maintenance notices, service updates, and optional promotional newsletters.

SkyRainCloud does not sell, rent, or trade Customer personal data. We disclose personal information only to trusted third parties under the following conditions:

• - Service Providers: Payment gateways, domain registrars (to register domain names), and automated client management systems (e.g., WHMCS) who assist us in operating our business under strict confidentiality agreements.
• - Infrastructure Partners: Data centers and transit providers when required to route IP ranges, investigate network attacks, or coordinate IP change requests.
• - Legal Obligations: Competent judicial authorities, police forces, regulatory commissions, and tax officials if we believe disclosure is legally required.
• - Abuse Reports Cooperation: If a third-party service provider reports abuse (e.g., DDoS, port scanning, bypass attempts) originating from a Customer's IP, we may share basic technical routing data with upstream network providers to resolve the incident.

SkyRainCloud implements rigorous physical, administrative, and technical security measures to protect customer data against unauthorized access, alteration, disclosure, or destruction. We utilize SSL/TLS encryption for all website and portal traffic, secure SSH keys for server administration, firewalls, and continuous node monitoring. However, no method of transmission over the internet or electronic storage is entirely secure. The Customer is responsible for maintaining secure passwords, enabling two-factor authentication (2FA), and configuring application-level security.

We retain account registration details, transaction history, and support records for as long as your account remains active or as required to comply with financial, tax, and legal obligations (typically up to seven years under Indian tax laws). Stored Server Data on terminated virtual machines is permanently deleted from our active storage arrays immediately upon service termination or expiration and cannot be retrieved.

Depending on your geographic location and local data protection regulations (e.g., GDPR, CCPA, DPDP), you possess the following rights regarding your personal data:

• - The right to request access to and receive copies of your personal information.
• - The right to request correction or rectification of inaccurate or outdated information.
• - The right to request deletion (erasure) of your personal data, subject to legal retention obligations.
• - The right to object to or restrict processing of your personal data.
• - The right to withdraw your consent to data processing at any time.

To exercise these rights, please submit an official ticket through our client support portal.

Our portals may contain links to third-party portals, payment gateways, and applications. SkyRainCloud has no control over, and assumes no responsibility for, the privacy practices, content, or cookie policies of any third-party websites. We encourage you to review their privacy statements prior to providing personal data.

SkyRainCloud does not knowingly collect or solicit personal information from children under the age of 18. If you are under 18, please do not attempt to register an account or send any personal details to us. If we learn that we have collected personal data from a minor without verified parental consent, we will delete that information as quickly as possible.

Depending on the specific hosting location selected by the Customer during order placement (e.g., India, Singapore, Germany, USA), your technical data and Server Data will be processed and stored in datacenters located in those respective regions. Your account profile details, billing records, and support tickets may be transferred to and processed in India, where our administrative offices are located.

SkyRainCloud reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page and the effective date revised accordingly. Your continued use of our portals or hosting infrastructure constitutes acceptance of the modified Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your data rights, please contact our Data Protection and Grievance Officer:

• Website: https://www.skyraincloud.in
• Support Tickets: https://store.skyraincloud.in/tickets
• Data Privacy Email: contact@skyraincloud.in
• Customer Helpline & WhatsApp: +91 6367985461 • WhatsApp Chat (Calling Hours: Mon – Fri, 11:00 AM – 1:00 PM IST)
• Registered Business Entity: SkyRainCloud (operated by Kapil Bhadu, Sole Proprietor) • SkyRain Office, JK Medical Road, Kamla Nehru Nagar, Jodhpur, Rajasthan – 342003, India

Designated Grievance Officer (Under Indian IT Rules 2021 & DPDP Act):

Name: Vishal
Designation: Data Protection & Grievance Officer
Email: contact@skyraincloud.in
Redressal Timeline: Acknowledgment within 48 hours; resolution within 30 days of grievance receipt.