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SkyrainCloud.in
Digital Fulfillment • Automated Infrastructure Provisioning

Service Delivery & Provisioning Policy

Official policy governing electronic service fulfillment, automated infrastructure deployment timeframes, and credential delivery for all cloud hosting solutions provided by SkyRainCloud.

Effective Date: October 11, 2026 • Applies to All Services • Terms of Service →

# 1. Nature of Services (Digital Delivery Only)

SkyRainCloud ("we," "our," or "us") provides cloud infrastructure, game server hosting, Virtual Private Servers (VPS), dedicated servers, and managed network services.

No Physical Goods: All services sold on SkyRainCloud.in are 100% digital and intangible cloud services. No physical goods, boxed media, hardware appliances, or printed documents are packaged or shipped to physical addresses.

All service provisioning, configuration access, server management controls, and invoices are executed electronically through our centralized client portal (https://store.skyraincloud.in/) and automated email notifications.

# 2. Electronic Fulfillment & Access Channels

Upon successful payment confirmation via our authorized payment gateways (Cashfree Payments, UPI, Net Banking, Debit/Credit Cards), electronic fulfillment is triggered automatically via our orchestrators:

  • Automated Welcome & Provisioning Email: Dispatched immediately to the customer's registered email address containing the server IP address, allocated ports, default credentials, and links to administrative panels.
  • SkyRainCloud Client Area Portal: The newly provisioned instance immediately reflects under the Client Area dashboard, enabling real-time start, stop, restart, reinstall, and root access controls.
  • Game Control Panel (Pterodactyl): For Minecraft and game server subscriptions, dedicated panel access credentials are automatically generated and linked to the customer's user account.

# 3. Provisioning & Delivery Timelines (SLAs)

We pride ourselves on automated, near-instant delivery. Delivery timelines by product category are outlined below:

Standard Instant Setup

Game Servers & Minecraft Hosting

Timeline: 5 to 15 Minutes
Automated Pterodactyl node provisioning, server IP assignment, and instant container launch upon payment authorization.

Standard Instant Setup

Cloud KVM VPS & Windows RDP

Timeline: 5 to 20 Minutes
Automatic hypervisor allocation on AMD EPYC / AMD EPYC or Intel Xeon Platinum nodes with OS template injection.

Managed Setup

Web Hosting & Reseller cPanel

Timeline: Instant to 30 Minutes
cPanel/WHM account creation, nameserver assignment, and SSL certificate issuance.

Custom Deployment

Bare Metal Dedicated Servers

Timeline: 4 to 24 Hours
Physical rack mounting, custom drive RAID configuration, switch port VLAN allocation, and IPMI remote setup.

# 4. Delivery Confirmation & Proof of Fulfillment

A service is deemed fully delivered and provisioned when either of the following events occurs:

  • The automated system generates an electronic delivery receipt and sends the "Product Setup Information / Login Credentials" email to the customer's registered email address.
  • The instance status switches from "Pending" to "Active" inside the SkyRainCloud Client Area portal, providing the customer with an active IP address and control panel access.

All timestamps, server provisioning logs, and transactional records are securely stored on our billing servers and serve as definitive proof of delivery.

# 5. Customer Obligations for Seamless Delivery

To avoid delivery delays, customers are responsible for:

  • Providing a valid, accessible, and error-free email address during checkout.
  • Checking spam/junk folders for automated credential emails from store.skyraincloud.in.
  • Completing any required Anti-Fraud identity verification if flagged by our automated risk filters.

# 6. Delays, Out-of-Stock Situations & Escalation

In rare instances where provisioning is delayed beyond our specified SLAs (such as sudden hardware capacity constraints in Mumbai or Noida datacenters, upstream network carrier maintenance, or automated fraud screening):

  • Our operations team will notify the customer via email or support ticket with an estimated setup time.
  • If we are unable to provision a standard VPS or game server within twenty-four (24) hours of payment, the customer has the right to request a full refund to the original payment source.

# 7. Fulfillment & Provisioning Support

If you have completed your payment and have not received your server credentials within 30 minutes, please reach out to our 24/7 provisioning team immediately: