Terms of Service

By registering for, accessing, or using any infrastructure, services, networks, or websites provided by SkyRainCloud (operated by Kapil Bhadu as a Sole Proprietorship, collectively "SkyRainCloud," "we," "our," or "us"), you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms of Service ("Terms"), our Fair Use Policy, Refund Policy, Service Delivery Policy, Privacy Policy, and Service Level Agreement (collectively, the "Agreement"). If you are entering into this Agreement on behalf of a company, organization, or other legal entity, you represent and warrant that you possess the full legal authority to bind such entity. If you do not agree to all terms of this Agreement, you must immediately cease all access and use of our services.

These Terms apply to all services offered by SkyRainCloud, including but not limited to:

• - Game Server Hosting (including Minecraft, Steam game servers, and others)
• - Virtual Private Servers (VPS)
• - Dedicated Servers
• - Web Hosting and Domain Services
• - Remote Desktop Protocol (RDP) Hosting
• - Any associated support services, APIs, control panels, portals, and infrastructure networks.

In this Agreement, the following terms shall have the meanings defined below:

• - "Customer" or "User": The individual, company, or legal entity that establishes an account, purchases services, or accesses the SkyRainCloud infrastructure.
• - "Service" or "Services": All cloud hosting, infrastructure-as-a-service (IaaS), software-as-a-service (SaaS), backup systems, virtual machines, bare-metal servers, network access, or support provided by SkyRainCloud.
• - "Infrastructure": The hardware, storage devices, data center facilities, routers, switches, IP addresses, physical cables, and software platforms utilized by SkyRainCloud to deliver the Services.
• - "Customer Data": Any software, files, applications, databases, media files, or configuration settings uploaded, stored, or processed on the Services by the Customer.

Age and Legal Capacity: You must be at least 18 years old (or the legal age of majority in your jurisdiction) to establish an account or purchase Services. If you are under the age of 18, you may only use our Services under the direct supervision of a parent or legal guardian who agrees to be bound by this Agreement.

Accurate Information: The Customer is strictly required to provide and maintain complete, accurate, truthful, and current registration information, including but not limited to full legal name, physical address, active email address, phone number, and valid payment credentials. The provision of false, incomplete, or proxy/VPN-masked signup details constitutes a material breach of this Agreement and may lead to immediate account termination without refund.

Account Security: The Customer assumes full and exclusive responsibility for maintaining the confidentiality of all login credentials, API tokens, passwords, and two-factor authentication (2FA) codes. You are entirely responsible for all activities, actions, traffic, and resource consumption occurring under your account, whether authorized by you or not. You must immediately notify SkyRainCloud of any unauthorized account access or security breach.

Authorized Users: If you permit employees, contractors, or third parties ("Authorized Users") to access your account or Services, you remain fully liable for their compliance with this Agreement. Any violation of these Terms by an Authorized User shall be deemed a violation committed directly by the Customer.

Staff Conduct, Anti-Threat & Respect Policy (Zero Tolerance): Customers and their authorized users must maintain a courteous, professional, and respectful standard of communication at all times with SkyRainCloud support personnel, technicians, billing agents, and representatives across all communication channels (including support tickets, live chats, community Discord servers, emails, and social media). Any form of threat (including threats of physical harm, violence, doxxing, swatting, DDoS attacks, legal extortion, review blackmail, or vulgar abuse), verbal harassment, profanity, discriminatory slurs, or continuous ticket queue flooding directed towards staff members is strictly prohibited. Any customer who threatens, abuses, or intimidates a staff member will face immediate server suspension, permanent account termination, and complete forfeiture of all active services and fees without any eligibility for a refund. SkyRainCloud reserves the right to report unlawful threats to law enforcement and cybercrime authorities.

Billing and Invoices: Services are billed on a pre-paid basis in advance of the service term (monthly, quarterly, semi-annually, or annually). Invoices are generated automatically prior to the expiration of the current service cycle. The Customer is responsible for ensuring that a valid payment method is linked to their account and that all invoices are paid on or before the designated due date.

Taxes and Currency: All fees are subject to applicable taxes, including Goods and Services Tax (GST) in India, which will be calculated and added to invoices where legally required. All transactions are processed in Indian Rupees (INR) or other specified currencies based on the Customer's region. Exchange rate fluctuations and transaction fees levied by third-party payment gateways or banks are the sole responsibility of the Customer.

Subscription Renewals & Cancellations: Recurring services will renew automatically at the end of each billing cycle unless the Customer submits a formal cancellation request through the billing portal at least twenty-four (24) hours before the renewal date. Cancellation procedures and non-refundability terms are governed by our Service Cancellation Policy. Failure to submit a timely cancellation request will result in the automated billing of the renewal invoice.

Late Payments and Suspension: Unpaid invoices shall result in the automatic suspension of the affected Services. SkyRainCloud reserves the right to suspend Services immediately upon the passing of the invoice due date. Suspended services may be terminated, and associated cloud resources deallocated, if invoices remain unpaid for more than seventy-two (72) hours past the due date. Services suspended due to billing delinquency are reactivated automatically upon invoice settlement without additional administrative reconnection fees.

Price Changes: SkyRainCloud reserves the right to modify pricing for any Service, subscription plan, or resource assignment at any time. Pricing changes will be communicated to existing Customers at least thirty (30) days in advance and will take effect at the start of the next billing cycle.

Promotions, Coupons, and Wallet Balance: Promotional rates, coupons, and discounts are subject to the specific terms published with them and are generally valid for new services only. Any credits or wallet balances issued to a Customer's account are non-transferable, non-refundable, hold no cash value, and expire twelve (12) months from the date of issue unless specified otherwise.

Invoice Disputes: If you believe an invoice is incorrect, you must submit a written dispute to our billing team within fourteen (14) days of the invoice date. Good faith disputes do not excuse the Customer from paying undisputed portions of their bills on time.

Billing Disputes & Chargeback Protocol: Customers are requested to contact our billing support team first via contact@skyraincloud.in or by opening a billing ticket at store.skyraincloud.in/tickets to resolve any billing discrepancies, unverified transactions, or service difficulties before initiating a bank chargeback or payment gateway dispute. Most billing concerns are reviewed and resolved within twenty-four (24) to forty-eight (48) hours.

Pursuant to Reserve Bank of India (RBI) Payment Aggregator Master Directions and applicable payment network rules, customer statutory chargeback and dispute rights remain unaffected. In the event a formal payment dispute or chargeback is submitted through a financial institution or payment gateway (such as Cashfree Payments, UPI, or card issuing bank), SkyRainCloud will submit complete server provisioning logs, timestamps, IP access records, and electronic service delivery receipts to the acquiring bank and payment aggregator for formal dispute arbitration. Services associated with disputed transactions may be temporarily suspended during the review period until the dispute is resolved in accordance with applicable payment network guidelines.

Refund eligibility is governed strictly by our Refund Policy and our Service Cancellation Policy. Voluntary cancellations do not entitle the Customer to a refund. No refunds, credits, or adjustments will be provided for services that are suspended, terminated, or restricted due to violations of this Agreement, the Fair Use Policy, or applicable laws. No refunds will be provided for trial services, custom deployments, setup fees, domain registrations, software licenses, or third-party purchases integrated into our Services.

Customers are responsible for:

• - Server security
• - Password security
• - Installed software
• - Backups
• - Compliance with applicable laws
• - Customers are responsible for ensuring that their use of SkyRainCloud services complies with the Terms of Service, Acceptable Use Policies, and other contractual requirements of third-party websites, platforms, APIs, and online services they access.
• - Customers are solely responsible for obtaining any permissions or authorizations required for their activities on third-party services.
• - Customers must immediately cease any activity that results in abuse complaints or violations of third-party service policies.

Infrastructure Only: SkyRainCloud acts solely as an infrastructure and hosting services provider. We do not endorse, sponsor, control, or maintain affiliation with any third-party website, game developer, payment gateway, government entity, database registry, or online application accessed, interacted with, or hosted by our Customers.

Compatibility Disclaimer: We do not guarantee that any IP address, routing path, subnet, or geographic infrastructure will be accepted, whitelisted, or supported by third-party systems, applications, or protection layers. We are not responsible for any account blocks, access restrictions, or suspensions imposed on your third-party accounts due to your hosting activity.

Refusal of Custom Configurations: SkyRainCloud reserves the absolute right to deny requests for specific IP allocations, custom routing modifications, or network changes if we reasonably believe the configuration is intended to facilitate fraud, abuse, spam, bypass protections, or violate third-party rules.

The following activities are strictly prohibited on SkyRainCloud's network, servers, and services. Any violation will lead to the immediate suspension or termination of all Services without notice or refund, alongside permanent account bans and potential legal referral.

• - Spam
• - Phishing
• - Malware
• - Viruses
• - Botnets
• - Cryptocurrency mining unless explicitly permitted
• - DDoS attacks
• - Network abuse
• - Port scanning without authorization
• - Illegal content
• - Copyright infringement
• - Distribution of pirated or cracked software
• - Distribution of cracked games
• - Distribution of cracked plugins
• - Distribution of cracked Minecraft servers or jars
• - Distribution of leaked software
• - Distribution of stolen databases
• - Torrent trackers
• - Torrent seedboxes primarily used for copyright infringement
• - Carding
• - Fraud
• - Identity theft
• - Child exploitation material
• - Terrorist content
• - Hate content prohibited by law
• - Selling stolen accounts
• - Credential stuffing
• - Password cracking
• - Brute-force attacks
• - Proxy abuse
• - VPN abuse for illegal purposes
• - Operating malware command-and-control infrastructure
• - Hosting cheat loaders intended for malicious use
• - Bypassing license systems
• - Circumventing software activation
• - Reselling services without authorization where prohibited
• - Using SkyRainCloud services to violate the Terms of Service, Acceptable Use Policy, or other contractual rules of any third-party website, platform, application, or online service.
• - Using SkyRainCloud services to circumvent, evade, or bypass access controls, security measures, rate limits, IP-based restrictions, geographic restrictions, anti-bot protections, CAPTCHA systems, or other technical protections implemented by third-party services.
• - Operating or facilitating automated systems, bots, scripts, or software intended to obtain an unfair advantage, abuse, or unauthorized access to third-party services.
• - Using SkyRainCloud services for ticket scalping, automated ticket purchasing, queue bypassing, reservation abuse, or similar activities that violate the policies of the affected service.
• - Using SkyRainCloud services to evade bans, suspensions, account restrictions, or other enforcement actions imposed by third-party platforms.
• - Requesting, advertising, or attempting to obtain specific IP addresses, network ranges, or infrastructure for the purpose of bypassing restrictions or improving access to third-party services in violation of their terms.
• - Harassment, vulgarity, abusive language, hate speech, hostility, extortion, blackmail, or any threat (including physical harm, violence, doxxing, swatting, or DDoS threats) directed towards SkyRainCloud staff members, support agents, technicians, or administrators across any communication channel.
• - Engaging in payment fraud, identity theft, using unauthorized payment instruments, or abusing dispute workflows in bad faith.
• - Review extortion or reputational blackmail, including threatening negative reviews on Trustpilot, Google, Reddit, Discord, or web forums to demand refunds, free services, discounts, or exceptions to policies.
• - Operating, hosting, distributing, or advertising stressers, booters, DDoS attack scripts, amplification tools, or intentionally utilizing services as targets for attack testing.
• - Unauthorized network scanning, port probing, vulnerability scanning, credential stuffing, brute-force login attacks, or automated intrusion attempts against any server, network, or service.
• - Hosting, running, or distributing malware, ransomware, spyware, keyloggers, token grabbers, remote access trojans (RATs), phishing sites, cryptocurrency miners, or botnet command-and-control (C2) infrastructure.
• - Creating multiple or duplicate accounts, using disposable email services, or employing VPN/proxy obfuscation to evade prior suspensions, bans, billing obligations, or service limits.
• - Defamation, slander, libel, public smear campaigns, false accusations, unauthorized impersonation, or deliberate attempts to harm the SkyRainCloud brand name, reputation, goodwill, or business operations.

SkyRainCloud maintains a strict zero-tolerance policy against intellectual property theft and unauthorized software modification. The Customer shall not host, distribute, upload, run, or link to cracked files, pirated packages, license bypass tools, modified game files (including cracked Minecraft JARs or plugins), or unauthorized software keys. Discovery of such files will result in the immediate and permanent deletion of the files, account suspension, or complete service termination.

Fair Allocation: Customers sharing hardware nodes must use resources (CPU, RAM, GPU, Disk I/O, Network Bandwidth, IOPS) in a manner that does not negatively impact the performance of other users on the host. Continuous resource consumption exceeding normal operating patterns will be considered resource abuse.

Storage Misuse: Storage drives are provided strictly for active application, game, or website files. Storage must not be repurposed as a personal cloud drive, backup archive storage, or file-sharing mirror. Abusive workloads may be dynamically limited or terminated by our automated performance monitoring tools.

All rights, title, and interest in SkyRainCloud's intellectual property, including trademarks, brand logo designs, websites, proprietary software, customer control panel integrations, documentation, images, knowledge base articles, and source code, remain exclusively owned by SkyRainCloud. The Customer is granted a limited, non-exclusive, non-transferable, revocable license to access our portals solely for the purpose of managing their purchased Services.

SkyRainCloud reserves the absolute right to immediately and without prior notice suspend, freeze, disconnect, or restrict Customer access to any or all Services, virtual machines, bare-metal hardware, game panels, databases, network routes, or billing accounts upon the occurrence of any of the following grounds:

12.1 Specific Grounds for Immediate Service Suspension

• Threats to Staff & Hostile Conduct (Zero Tolerance): Any threat directed at SkyRainCloud staff members, support technicians, billing personnel, administrators, or community moderators. This includes threats of physical harm, violence, swatting, doxxing, DDoS retaliation, legal intimidation, abusive language, vulgarity, profanity, discriminatory slurs, or continuous ticket queue flooding across any communication channel (tickets, live chat, Discord, email, or social media).
• Payment Disputes & Administrative Review: While customer statutory chargeback and dispute rights remain unaffected under Reserve Bank of India (RBI) guidelines and payment network rules, customers are requested to utilize our dedicated pre-dispute resolution channels (contact@skyraincloud.in or support tickets) prior to initiating bank disputes. Where a formal chargeback or dispute is submitted, the associated service instance may be placed on temporary administrative hold while complete provisioning logs, delivery confirmation, and IP records are provided to the acquiring bank and payment aggregator for formal arbitration.
• Review Extortion & Reputation Blackmail: Any attempt to coerce staff, extort refunds, demand free upgrades, or bypass company policies by threatening negative reviews on public review sites (e.g., Trustpilot, Google Reviews), social media, community Discord servers, or public web forums.
• Resource Abuse & Node Destabilization: Extreme unthrottled CPU usage, fork bombs, memory runaway leaks, continuous disk I/O thrashing, unapproved crypto-mining, or network packet flooding that degrades host node performance or impacts neighboring tenants on shared cloud infrastructure.
• Network Abuse, DDoS Attacks & Stressers: Originating, facilitating, participating in, or deliberately drawing Distributed Denial of Service (DDoS) attacks; hosting stressers, booter scripts, or UDP flooder tools; conducting unauthorized port scans or vulnerability probing; or hosting open proxies, Tor exit nodes, or open mail relays.
• Malware, Phishing & Exploitation: Storing, deploying, executing, or distributing malware, trojans, ransomware, info-stealers, token grabbers, remote administration tools (RATs), phishing landing pages, or botnet command-and-control (C2) infrastructure.
• Cracked Software & Copyright Violations: Hosting, distributing, or running cracked Minecraft server software, pirated plugins, nulled scripts, leaked databases, or infringing upon third-party intellectual property rights.
• Payment Delinquency & Overdue Invoices: Failure to settle renewal invoices on or before the due date, expired payment methods, reversed card authorizations, or fraud alerts flagged by automated payment filters.
• Fraudulent Registration & Ban Evasion: Providing false or unverifiable registration information, using disposable temporary email services, spoofing identities, or creating duplicate/alternate accounts to evade past suspensions or IP blacklists.
• Legal Directives & Law Enforcement Requests: Directives from law enforcement agencies, cyber crime departments, court orders, or verified DMCA copyright infringement notices requiring immediate action.

12.2 Technical Scope & Effect of Suspension

Upon suspension, network routing to the Customer's server is immediately disabled, virtual server processes are stopped, and access to game control panels (Pterodactyl), VPS consoles (Virtualizor), billing portals, and API keys is revoked. Suspension does not pause billing cycles or waive recurring subscription obligations. Customers shall not be entitled to any SLA uptime credits, fee reductions, or refunds for any downtime resulting from policy-related suspensions.

12.3 Data Retention & Service Restoration Terms

For standard non-payment suspensions, Customer data will be retained for up to seventy-two (72) hours following suspension to permit invoice settlement. If the outstanding balance is not cleared within 72 hours, the service may be terminated and resources deallocated. For critical security violations (such as severe staff harassment, malicious malware deployment, unauthorized DDoS operations, or verified payment fraud), suspension is immediate and may escalate to service termination in accordance with our security policies. Services suspended due to billing delinquency are restored automatically upon invoice settlement.

Termination for Cause: SkyRainCloud may terminate this Agreement and permanently delete all Customer files, virtual servers, database entries, and backups immediately if a Customer commits a material breach of this Agreement, fails to cure a payment suspension within seventy-two (72) hours, or participates in prohibited or illegal activities.

Staff Harassment & Brand Defamation Policy (Zero Tolerance): SkyRainCloud maintains a strict zero-tolerance policy against any form of staff harassment, threats of violence, physical harm, doxxing, swatting, vulgarity, abusive language, extortion, or threats directed towards our customer support representatives, technicians, administrators, or staff members across all support tickets, live chats, Discord servers, social media, or email communications. Furthermore, deliberate public defamation, slander, libel, dissemination of false accusations, unauthorized impersonation, review blackmail, or malicious attacks aimed at harming the SkyRainCloud brand name, reputation, goodwill, or business operations is strictly prohibited. Violation of this policy constitutes an immediate and material breach of this Agreement, resulting in the immediate suspension and termination of active services, account restriction, and forfeiture of promotional benefits. SkyRainCloud reserves the right to pursue full civil and criminal legal remedies under applicable laws.

Permanent Bans, Blacklisting & Anti-Fraud Reporting: Upon termination for cause, the Customer will be permanently blacklisted and banned from registering future accounts or utilizing our network. SkyRainCloud reserves the right to report abusive account details, identities, and IP subnets to global hosting fraud prevention databases (such as FraudRecord) and to share records with cybercrime and law enforcement agencies. SkyRainCloud reserves the right to refuse service to any individual or entity for any reason at our sole discretion.

Immediate Data Destruction & Forfeiture: Upon termination of Services, whether by cancellation or breach of policy, all Customer Data—including server files, world data, player records, databases, scripts, configurations, and backups—will be permanently and irreversibly destroyed from physical storage nodes immediately. Customers must back up all data prior to submitting an immediate cancellation request under our Cancellation Policy. SkyRainCloud accepts no responsibility or liability for data retrieval post-termination, and Customers have zero right to demand access to files following termination for cause.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SKYRAINCLOUD, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, LOSS OF DATA, DOWNTIME, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICES.

THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR WARRANTY, AND EVEN IF SKYRAINCLOUD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SKYRAINCLOUD's CUMULATIVE LIABILITY FOR ALL CLAIMS UNDER THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CUSTOMER TO SKYRAINCLOUD FOR THE SPECIFIC AFFECTED SERVICE DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM EVENT.

SkyRainCloud is not liable for service interruptions caused by third-party infrastructure failures, network transit disruptions, power grid collapses, hardware failures, customer software misconfigurations, or targeted DDoS attacks.

Indemnification: The Customer agrees to defend, indemnify, and hold harmless SkyRainCloud and its affiliates from and against any claims, damages, liabilities, losses, costs, or expenses (including legal fees) arising from the Customer's use of the Services, violation of this Agreement, infringement of third-party intellectual property, or upload of prohibited materials.

Force Majeure: Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, war, riot, embargoes, civil or military authorities, fires, floods, accidents, strikes, transit facility shortages, fuel energy shortages, telecommunications outages, or system hacks.

This Agreement and all disputes arising out of it shall be governed by, construed, and enforced in accordance with the laws of the Republic of India. The Customer explicitly agrees that the courts of the State where SkyRainCloud is registered (or competent courts located in India) shall possess exclusive personal and subject-matter jurisdiction over any lawsuits, legal proceedings, or dispute resolution processes arising from this Agreement.

Severability: If any provision of this Agreement is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions of this Agreement shall remain in full force and effect.

Entire Agreement: This Agreement, including the referenced policies, constitutes the entire agreement between the Customer and SkyRainCloud regarding the Services, superseding all prior oral or written agreements, proposals, and communications.

Waiver & Assignment: No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term. You may not assign your rights or delegate your obligations under this Agreement without our prior written consent.

SkyRainCloud reserves the right to modify these Terms of Service, Acceptable Use Policies, Refund Policies, SLAs, and Privacy Policies at any time. Changes will be posted to our website and the effective date updated accordingly. Continued use of the Services after the publication of changes constitutes the Customer's explicit acceptance of the updated terms.

If you have any questions regarding these Terms of Service or need clarification, please contact us through our official channels:

• Website: https://www.skyraincloud.in
• Billing & Support Tickets: https://store.skyraincloud.in/tickets
• Legal Email Contact: contact@skyraincloud.in
• Customer Helpline & WhatsApp: +91 6367985461 • WhatsApp Chat (Calling Hours: Mon – Fri, 11:00 AM – 1:00 PM IST)
• Registered Business Entity: SkyRainCloud (operated by Kapil Bhadu, Sole Proprietor) • SkyRain Office, JK Medical Road, Kamla Nehru Nagar, Jodhpur, Rajasthan – 342003, India

Grievance Redressal Mechanism (Under Indian IT Rules 2021):

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the designated Grievance Officer for SkyRainCloud is:
Name: Vishal
Designation: Grievance Redressal Officer
Email: contact@skyraincloud.in
Turnaround Time: Acknowledgment within 48 hours; resolution within 30 days of grievance receipt.