Refund Policy

This Refund Policy ("Policy") details the eligibility requirements, conditions, limitations, and processing protocols governing refunds for services purchased from SkyRainCloud ("SkyRainCloud," "we," "our," or "us"). By purchasing, provisioning, or accessing any SkyRainCloud service, you agree to be bound by the terms outlined in this Policy and our general Terms of Service.

A refund request may be submitted and approved only if the following strict conditions are met in their entirety:

• - The primary service issue, network outage, or hardware defect is verified by our system engineers to be directly caused by a system fault or network failure on SkyRainCloud's side.
• - The Customer has opened an official support ticket detailing the technical issue within twenty-four (24) hours of the problem arising.
• - SkyRainCloud’s support team has been allowed a minimum of seventy-two (72) hours from the receipt of the support ticket to investigate, troubleshoot, and attempt to resolve the issue.
• - The issue remains unresolved after seventy-two (72) hours, or the service has been rendered unusable due to a verified hardware or network configuration failure.
• - The Customer is in full compliance with the general Terms of Service and the Fair Use Policy.

Each refund request is evaluated individually on a case-by-case basis. The final approval or denial of a refund request is at the absolute and sole discretion of SkyRainCloud.

Pro-Rated Restitution: All approved refunds are issued on a pro-rated basis only. This means that the refund amount is calculated based strictly on the remaining unused days of the current active billing cycle. Previously consumed service time, setup costs, and past billing cycles are entirely non-refundable.

Cancellation Limitations: If you cancel a service mid-cycle, you will not receive a refund for the remaining days unless a severe, unresolved technical issue on our end is verified, as outlined in Section 1.

Only the following base hosting services may qualify for pro-rated refunds under the terms of this Policy:

• - Game Server Hosting base plans.
• - Virtual Private Server (VPS) base plans.
• - Dedicated Server base configurations.
• - Shared Web Hosting base plans.
• - Remote Desktop Protocol (RDP) Hosting base plans.

The following products, services, and fees are strictly non-refundable under any circumstances, regardless of service cancellation, account closure, suspension, or termination:

• - Dedicated IPv4 and IPv6 Address assignments.
• - Additional IP address allocations or custom routing assignments.
• - Domain registrations, renewals, and domain transfers.
• - SSL Certificates and commercial security keys.
• - One-time setup fees, installation charges, and custom configuration costs.
• - Third-party software licenses, commercial control panels (e.g., cPanel, Plesk), or game licenses.
• - Backup add-on services or resource upgrade extensions.
• - Custom hardware deployments, custom cloud networking, or tailored server builds.

Refunds will be explicitly denied in the following circumstances:

• - The technical issue is resolved by our support team within seventy-two (72) hours of ticket submission.
• - The issue is caused by Customer modifications, operating system crashes, application bugs, mod/plugin incompatibilities, user configuration errors, or data loss.
• - The Service is suspended, throttled, or terminated due to violations of our Terms of Service, Fair Use Policy, or applicable laws.
• - The Customer has initiated a chargeback, payment dispute, or claim with our payment processors or credit card companies.
• - The Customer has submitted false, misleading, or proxy-hidden identification details.
• - The refund request is submitted more than seven (7) days after the billing transaction occurred.

Customers may cancel their services at any time through our billing portal. Cancellation requests can be configured as "Immediate" or "End of Billing Period." A cancellation request disables future automatic renewals but does not automatically trigger a refund. If an immediate cancellation is selected, the service will be terminated, and files may be deleted immediately; this does not entitle the user to a refund of the remaining billing cycle.

Initiating a payment chargeback, transaction dispute, or credit card claim without contacting our billing team first constitutes a material breach of our Terms of Service. In the event of a chargeback, SkyRainCloud reserves the right to immediately suspend or terminate all services linked to the Customer’s account, delete all stored files and backups, submit complete billing history and server activity logs to the payment provider, and impose a permanent ban on the Customer's IP, email, and identity.

Once a refund is approved by our billing team, it will be processed to the original payment method utilized during the purchase. If transaction limitations prevent direct restitution to the original payment method, SkyRainCloud will issue the refund as Account Credit (wallet balance) to the Customer’s billing portal.

Refunds are typically processed within seven (7) to ten (10) business days after approval. SkyRainCloud reserves the right to deduct payment gateway processing fees and administrative transaction charges from the final refund amount.

SkyRainCloud implements automated fraud detection filters on all transactions. If a transaction is marked as high-risk, we reserve the right to delay service provisioning, request identity verification (including photo identification or payment verification details), or cancel the order immediately. Orders cancelled due to suspected payment fraud or identity verification failure are refunded immediately; however, the associated account will be permanently banned.

SkyRainCloud reserves the right to modify this Refund Policy at any time. The latest version published on our website shall supersede all previous versions. Your continued purchase or use of our Services following the publication of changes constitutes acceptance of the modified policy.

For billing or refund requests, contact us through our official channels.

• Support Tickets: https://store.skyraincloud.in/tickets
• Email: contact@skyraincloud.in
• Discord: https://dsc.gg/skyrain-cloud