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Refund Policy

This Refund Policy explains when refunds may be granted for services purchased from SkyRainCloud.

Effective Date: July 1, 2026

# Introduction

This Refund Policy ("Policy") details the eligibility requirements, conditions, limitations, and processing protocols governing refunds for services purchased from SkyRainCloud ("SkyRainCloud," "we," "our," or "us"). By purchasing, provisioning, or accessing any SkyRainCloud service, you agree to be bound by the terms outlined in this Policy and our general Terms of Service.

# 1. Refund Eligibility

A refund request may be submitted and approved only if the following strict conditions are met in their entirety:

  • - The primary service issue, network outage, or hardware defect is verified by our system engineers to be directly caused by a system fault or network failure on SkyRainCloud's side.
  • - The Customer has opened an official support ticket detailing the technical issue within twenty-four (24) hours of the problem arising.
  • - SkyRainCloud’s support team has been allowed a minimum of seventy-two (72) hours from the receipt of the support ticket to investigate, troubleshoot, and attempt to resolve the issue.
  • - The issue remains unresolved after seventy-two (72) hours, or the service has been rendered unusable due to a verified hardware or network configuration failure.
  • - The Customer is in full compliance with the general Terms of Service and the Fair Use Policy.

Each refund request is evaluated individually on a case-by-case basis. The final approval or denial of a refund request is at the absolute and sole discretion of SkyRainCloud.

# 2. Pro-Rated Refunds

Pro-Rated Restitution: All approved refunds are issued on a pro-rated basis only. This means that the refund amount is calculated based strictly on the remaining unused days of the current active billing cycle. Previously consumed service time, setup costs, and past billing cycles are entirely non-refundable.

Cancellation Limitations: If you cancel a service mid-cycle, you will not receive a refund for the remaining days unless a severe, unresolved technical issue on our end is verified, as outlined in Section 1.

# 3. Eligible Services

Only the following base hosting services may qualify for pro-rated refunds under the terms of this Policy:

  • - Game Server Hosting base plans.
  • - Virtual Private Server (VPS) base plans.
  • - Dedicated Server base configurations.
  • - Shared Web Hosting base plans.
  • - Remote Desktop Protocol (RDP) Hosting base plans.

# 4. Non-Refundable Products & Services

The following products, services, and fees are strictly non-refundable under any circumstances, regardless of service cancellation, account closure, suspension, or termination:

  • - Dedicated IPv4 and IPv6 Address assignments.
  • - Additional IP address allocations or custom routing assignments.
  • - Domain registrations, renewals, and domain transfers.
  • - SSL Certificates and commercial security keys.
  • - One-time setup fees, installation charges, and custom configuration costs.
  • - Third-party software licenses, commercial control panels (e.g., cPanel, Plesk), or game licenses.
  • - Backup add-on services or resource upgrade extensions.
  • - Custom hardware deployments, custom cloud networking, or tailored server builds.

# 5. Refund Limitations

Refunds will be explicitly denied in the following circumstances:

  • - The technical issue is resolved by our support team within seventy-two (72) hours of ticket submission.
  • - The issue is caused by Customer modifications, operating system crashes, application bugs, mod/plugin incompatibilities, user configuration errors, or data loss.
  • - The Service is suspended, throttled, or terminated due to violations of our Terms of Service, Fair Use Policy, or applicable laws.
  • - The Service is suspended or terminated due to staff harassment, vulgarity, verbal abuse, intimidation, threats, or deliberate defamation and attacks against the SkyRainCloud brand name (Zero-Tolerance Policy; strictly non-refundable under all circumstances).
  • - The transaction is currently subject to an active bank dispute or payment gateway chargeback (where resolution is conducted exclusively through the payment network's formal dispute arbitration process).
  • - The Customer has submitted false, misleading, or proxy-hidden identification details.
  • - The refund request is submitted more than seven (7) days after the billing transaction occurred.

# 6. Service Cancellations & Non-Refundability

Service cancellations are subject to our dedicated Service Cancellation Policy, which forms an integral part of our legal framework alongside this Policy.

Mandatory Notice:

“Please note: Service cancellations are non-refundable. Refunds may only be considered for verified technical issues directly caused by SkyRain Cloud, subject to our Refund Policy and applicable law. Cancelling your service does not automatically qualify you for a refund.”

  • No Refunds for Voluntary Cancellations: Customers may cancel their services at any time through our billing portal. However, cancelling a service does not entitle them to a refund. Payments already made are non-refundable simply because a customer no longer needs the service, changes their mind, or chooses to discontinue using it.
  • No Automatic Refunds: Cancelling a VPS, VDS, dedicated server, Minecraft server, game server, RDP, web hosting, or any other service does not automatically trigger a refund. Cancellation only stops future renewals according to the selected cancellation option.
  • Cancellation Types: Requests can be configured as “Immediate” or “End of Billing Period.” If immediate cancellation is selected, the service will be terminated and its associated data permanently deleted according to our service terms. Customers are strictly warned to download full data backups prior to confirming cancellation.
  • Billing Period: Payments for the current billing cycle remain non-refundable after cancellation, except where a refund is approved under our provider-side technical failure provisions in Section 1 or required by applicable law.

For full cancellation instructions, warnings, and options, review the complete Service Cancellation Policy.

# 7. Billing Disputes & Chargeback Protocol

Pre-Dispute Support Escalation: Customers are requested to first contact our dedicated billing and customer support team at contact@skyraincloud.in or submit a support ticket via store.skyraincloud.in/tickets to resolve any unrecognized charge, billing discrepancy, or service issue before initiating an external bank chargeback or payment gateway dispute.

Most billing inquiries and refund requests under our policy are reviewed and resolved by our support team within twenty-four (24) to forty-eight (48) hours.

Dispute Handling Protocol: If a formal payment dispute or chargeback is initiated through a financial institution or payment aggregator (such as Cashfree Payments, UPI, or card issuing bank):

  • - The associated service instance may be temporarily placed on administrative hold during the dispute investigation window to prevent unauthorized resource changes.
  • - SkyRainCloud will submit complete transaction records, IP activity logs, electronic delivery confirmation receipts, and customer service communication records to the payment aggregator and card network for formal arbitration.
  • - Once the dispute review concludes, services will either be fully reinstated or terminated based on the outcome of the dispute resolution and applicable merchant terms.

Pursuant to Reserve Bank of India (RBI) Payment Aggregator Master Directions, customer statutory chargeback and dispute rights remain unaffected throughout this process.

# 8. Refund Processing

In strict compliance with Reserve Bank of India (RBI) Payment Aggregator regulations (Master Direction 2025, Chapter III, Clause 10(f)), all approved refunds shall be credited directly to the original payment method (e.g., source bank account, credit/debit card, or UPI VPA) utilized during the purchase. Refunds will only be credited to an alternate payment method or issued as Account Credit (wallet balance) if specifically requested and agreed to by the Customer.

Approved refunds are processed through our payment gateway within five (5) to seven (7) business days in accordance with standard RBI Turn Around Time (TAT) guidelines. The actual time for the funds to reflect in your account depends on your issuing bank or card network's clearing settlement cycle.

# 9. Fraud Prevention

SkyRainCloud implements automated fraud detection filters on all transactions. If a transaction is marked as high-risk, we reserve the right to delay service provisioning, request identity verification (including photo identification or payment verification details), or cancel the order immediately. Orders cancelled due to suspected payment fraud or identity verification failure are refunded immediately; however, the associated account will be permanently banned.

# 10. Policy Changes

SkyRainCloud reserves the right to modify this Refund Policy at any time. The latest version published on our website shall supersede all previous versions. Your continued purchase or use of our Services following the publication of changes constitutes acceptance of the modified policy.

# 11. Contact Us

For billing or refund requests, contact us through our official channels.

❓ Knowledge & Help Center • 2026 Enterprise Guide

Frequently Asked Questions

Everything you need to know about SkyRainCloud hosting solutions, high-frequency AMD & Intel architectures, datacenter peering, SLA uptime, and seamless deployment.

The optimal hosting option depends directly on your workload requirements, traffic architecture, and compute bottlenecks:

  • Cloud VPS Hosting (AMD EPYC & Intel Xeon Platinum): The premier choice for production web applications, SaaS platforms, microservices, Docker/Kubernetes clusters, and multi-tenant databases starting from ₹649/mo with unmetered 1 Gbps port connectivity.
  • AMD EPYC Enterprise Servers: High-performance multi-threaded compute boosting up to 3.70 GHz—ideal for high-tickrate Minecraft networks, low-latency game hosting, and enterprise cloud microservices.
  • Windows Dedicated RDP Hosting: Tailored specifically for remote graphical environments, automated browser farms, MetaTrader 4/5 algorithmic execution, and enterprise accounting software (Tally ERP).
  • Bare Metal Dedicated Servers: 100% unshared physical Dual Intel Platinum 8168 or AMD EPYC 7C13 hardware with up to 128 physical threads and dedicated iLO/IPMI remote management for hypervisor virtualization.

SkyRainCloud provides transparent, fixed billing with zero hidden renewal markups, zero egress transfer penalty fees, and complete support for Indian UPI & Net Banking:

  • Minecraft & Game Servers: From ₹99/month on extreme single-core performance hardware with DDR5 ECC memory.
  • KVM Cloud VPS (Intel Platinum & AMD EPYC): Starting from ₹649/month with dedicated enterprise PCIe Gen4 NVMe arrays and full root access.
  • Windows RDP Servers: Starting from ₹649/month with licensed Windows Server 2022/2019 pre-activated.
  • Bare Metal Dedicated Servers: Starting from ₹15,999/month featuring 48 Cores / 96 Threads, 128GB ECC RAM, 1TB NVMe, and unshared 1Gbps uplink.

You can deploy in high-speed, enterprise-certified Tier-3 datacenters engineered for minimum packet round-trips:

  • Mumbai, India (Sub-5ms Ping): Direct peering with DE-CIX India, Extreme IX, NIXI Mumbai, and national fiber backbones (Jio, Airtel, Tata Communications) for sub-5ms response across Western & Southern India.
  • Noida / Delhi NCR, India (Sub-5ms Ping): Redundant high-capacity routing across Northern India, UP, Haryana, Punjab, and Rajasthan, tailored for enterprise compliance and low latency.
  • Singapore (APAC Gateway): Strategic Southeast Asian hub providing low latency connectivity across East Asia, Australia, and international gaming corridors.

To ensure guaranteed compute allocations, eliminate resource abuse, and prevent noisy-neighbor degradation on our enterprise hardware, we do not operate unverified free trials. Instead, we offer:

  • An accessible entry barrier starting from just ₹99/mo for game nodes and ₹649/mo for production VPS.
  • A transparent 24-hour money-back satisfaction guarantee for qualified first-time deployments.
  • Free real-time latency verification on our public Looking Glass & Ping Tester before purchasing.

Every SkyRainCloud hosting subscription is backed by an industry-standard 99.95% Network & Power SLA contractually supported by service outage credits:

  • Facilities feature N+1 generator redundancy, dual autonomous A+B UPS power paths, and dual-loop precision cooling.
  • Multi-homed BGP network routing with automatic carrier failover ensures seamless uptime even during upstream transit maintenance.
  • Track independent 24/7 status, incident logs, and latency telemetry on uptime.skyraincloud.in.

Yes. Enterprise-tier 2+ Tbps multi-layered DDoS mitigation is included completely free with every service tier without traffic throttling:

  • Instant real-time mitigation against Layer 3/4 volumetric floods (UDP floods, SYN floods, DNS amplification, ICMP attacks).
  • Advanced stateful Layer 7 inspection filters malicious HTTP requests, botnets, and game query protocol exploits without disconnecting legitimate users.
  • Zero latency overhead: clean traffic flows unimpeded with sub-1ms scrub time directly at our edge routing nodes.

Yes. Every service tier includes an intuitive, full-featured management panel optimized for complete administrative autonomy:

  • Game Servers: Custom Pterodactyl Panel featuring interactive web console, one-click mod/plugin installers, SFTP file access, automated snapshots, and player managers.
  • Cloud VPS & VDS: High-performance VirtFusion Cloud Panel with instant OS reinstalls (Ubuntu, Debian, AlmaLinux, Windows), HTML5 noVNC console, rDNS management, ISO mounts, and resource telemetry.
  • Dedicated Bare Metal: Out-of-band iLO / IPMI KVM hardware access with virtual media redirection for custom hypervisor or operating system installation.

Deploying a server on SkyRainCloud takes under 60 seconds from selection to live uptime:

  1. Select your plan (Cloud VPS, AMD EPYC Minecraft Gaming, Windows RDP, or Enterprise Dedicated).
  2. Choose your datacenter zone (Mumbai, Noida, or Singapore) and configure your memory and operating system.
  3. Complete checkout using instant Indian UPI, Net Banking, Credit/Debit Cards, or PayPal.
  4. Your server provisions automatically in real-time, delivering root credentials to your registered email and Client Portal.
Deploy Now in Client Area →